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ShopParrot

Terms

Last updated: 5 November 2026

These cover use of the website and the ShopParrot service. A separate merchant agreement may add to them for larger merchants.

1. About these terms

These terms apply to shopparrot.com and to the ShopParrot service, operated by Onoja's Very Own Nigeria Limited (RC 7015914), A33 Army Estate, Kubwa, FCT, Nigeria. By using the website or the service you agree to them.

2. The website

  • The website describes ShopParrot. Example businesses, conversations and figures on it are illustrations, not real customers.
  • Prices shown are in naira and exclude VAT. Dollar amounts are approximate. We may change prices; changes don't affect a billing period you've already paid for.
  • Don't misuse the website: no attempts to break, overload or copy it, and no automated scraping.

3. The service for merchants

  • ShopParrot sets up and runs a sales and service assistant for your business on the shared ShopParrot WhatsApp number (or, later, your own number), with a team inbox.
  • Plans include a monthly number of assistant replies. Every message sent to your customers counts: assistant replies, staff replies from the inbox and status updates. Customer messages are free. We alert you at 80% and 100%; after a 10% buffer the assistant pauses until you move up a plan or the month resets.
  • Setup fee and trial: a ₦7,500 setup fee is paid before a free 7-day trial (up to 500 assistant replies). If you continue, the fee is credited to your first month. If you don't, the fee isn't refunded.
  • Billing: monthly or yearly in advance. Yearly plans get 2 months free on the plan fee.
  • Cancelling a monthly plan: cancel any time before your next billing date. The plan ends at the end of the month you have paid for.
  • Cancelling a yearly plan: cancelling stops the plan renewing. The plan runs to the end of the year you have paid for, and unused months are not refunded.

4. Payments to merchants

Customers' payments go through Paystack and settle directly to your bank account. ShopParrot never holds your money. Paystack's fees are paid by you or your customer as you choose, and Paystack's own terms apply.

5. WhatsApp Business Platform

  • The service runs on the WhatsApp Business Platform. You follow WhatsApp's Business Messaging Policy and Commerce Policy.
  • You only message customers who have contacted you or agreed to hear from you, and you keep that permission current.
  • ShopParrot is not affiliated with, endorsed by or sponsored by Meta or WhatsApp.

6. Automated replies

The assistant replies using the prices, answers and flows agreed with you. You check that they are correct before you go live and tell us when anything changes. You remain responsible for what the assistant says on your behalf.

7. Setup and support access

Our team sets up and edits your flows, prices and catalogue as part of the service, and may do so again when you ask us to change something or when we are helping with a problem. Access is limited to staff who need it and is logged.

8. Your responsibilities as a merchant

  • Give accurate prices, products, policies and business details, and keep them up to date.
  • Honour every opt-out.
  • Follow the law, WhatsApp's Business Messaging Policy and Commerce Policy, and Paystack's terms.
  • Don't use ShopParrot for prohibited businesses or content: lending, gambling, adult content, weapons, drugs and financial schemes, or anything prohibited by WhatsApp's Business Messaging Policy or Commerce Policy.
  • You're responsible for the products and services you sell and for your staff's replies.

We may pause or end a merchant's service if these rules are broken or if Meta or Paystack restricts the account.

9. Data

How we handle personal data is set out in our Privacy Policy. You agree to tell your customers you use ShopParrot to manage chats.

When we process your customers' personal data for you, you are the controller and we are the processor. We:

  • act only on your instructions;
  • keep the data confidential and limit access to staff who need it;
  • use sub-processors under duties equal to these, as listed in the Privacy Policy;
  • help you answer requests from your customers about their data;
  • tell you about a personal data breach without undue delay;
  • delete the data at the end of the service, within the retention periods in the Privacy Policy.

10. Availability

We work to keep ShopParrot available but can't promise it will never be interrupted. The service depends on Meta, Paystack and our hosting providers, and on internet and mobile networks.

11. Liability

  • We are not liable for indirect or consequential loss, including lost profits, lost sales or lost data.
  • Our total liability to a merchant is capped at the fees that merchant paid us in the 12 months before the claim.
  • Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You cover us against claims, losses and costs arising from the products or services you sell, the content you provide, or your breach of these terms.

13. Intellectual property

The ShopParrot name, logo, website and software belong to Onoja's Very Own Nigeria Limited. Your business content stays yours; you give us permission to use it to run your assistant.

14. Changes

We may update these terms. We'll post the new version here, and for a material change we give merchants 30 days' notice by email before it takes effect.

15. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the courts of the Federal Capital Territory, Abuja.

16. Contact

[email protected] · +234 810 015 3498 · Onoja's Very Own Nigeria Limited, A33 Army Estate, Kubwa, FCT, Nigeria