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ShopParrot

Data deletion

Last updated: 5 November 2026

This page explains how to have your personal data deleted from ShopParrot, what we delete, and what we have to keep.

Who this covers

  • People who contacted us through the website, by the Get started form or by email.
  • Merchants and their staff, for account and setup data.
  • Customers who messaged a business through ShopParrot, for chats, orders and payment records held for that business.

How to ask

Email [email protected] with the subject "Data deletion request", and tell us:

  • the email address or phone number you used, so we can find your data;
  • what you want deleted.

If you messaged a business through ShopParrot, that business decides what happens to your chats and orders with it, so you can also ask the business directly. If you send the request to us, we pass it to the business and tell you we have done so.

We may ask you to confirm your identity before we act, so that nobody else can delete your data.

What we delete

  • Account and profile details for merchants and staff.
  • Chats and the photos, voice notes and documents in them.
  • Enquiries sent through the website form or by email.

What we keep, and why

  • Orders, invoices and payment references: 6 years after the end of the financial year they relate to, because tax and accounting records must be kept for that period.
  • Records needed for a dispute: kept until the dispute is resolved.
  • Backups: backups are overwritten on a rolling 30-day cycle, so deleted data disappears from them within 30 days.
  • The opt-out list: if you asked a business to stop messaging you, we keep the minimum needed to honour that, so you are not messaged again.

How long it takes

We complete deletion requests within 30 days and confirm by email when it is done.

Messages already on your phone

Messages that were already delivered stay in WhatsApp, on your phone and on the phone of the business you messaged. Deleting your data from ShopParrot does not remove them from WhatsApp. You can delete them in WhatsApp yourself.

Contact

[email protected] · Onoja's Very Own Nigeria Limited (RC 7015914), A33 Army Estate, Kubwa, FCT, Nigeria